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You can book by: 1) Filling out the trip planning form on this page — our experts will contact you within 24 hours; 2) Contacting us directly via WhatsApp/WeChat/email; 3) Browsing tours on our website and clicking "Inquire". All bookings require a 30% deposit to confirm, with the balance due 30 days before departure.

We accept: Bank wire transfer (T/T), Credit cards (Visa/Mastercard via secure Stripe payment), PayPal, Alipay, WeChat Pay. Company account details are sent via formal email after itinerary confirmation. Official invoices/receipts are provided for all payments.

Cancellation 30+ days before departure: Full refund (minus non-refundable costs already incurred, e.g. visa fees, issued flight tickets). 15-29 days before: 50% refund. 8-14 days before: 25% refund. Within 7 days or no-show: No refund. We recommend purchasing travel insurance to cover unexpected situations.

Typically includes: Accommodation (specified hotel standard room), in-trip transport, professional guide, attraction tickets, daily breakfast, airport transfers. Not included: International flights, visa fees, lunch/dinner (unless specified), personal expenses, tips, travel insurance. Specific inclusions are detailed in each itinerary.

Depends on your nationality and destination. Japan, South Korea, Singapore offer visa-free entry for 30-90 days for most developed-country passports. Thailand is visa-free 30 days for most countries. Vietnam offers visa-free/e-visa for some nationalities. China generally requires a visa in advance, but has a 144-hour transit-free policy (for citizens of 53 countries at designated ports). We provide detailed visa guides and invitation letters after booking.

China's 144-hour transit-free policy allows citizens of 53 countries to stay in designated areas for 6 days (144 hours) without a pre-arranged visa, when entering at designated ports. Eligible ports include Shanghai, Beijing, Guangzhou, Chengdu and 20+ other cities. You need a valid international travel document and a connecting ticket to a third country/region within 144 hours. The allowed stay area covers the entire province/municipality. It's an excellent way to visit China short-term.

Yes, we offer visa assistance including: official invitation letters, guidance on filling application forms, document checklist preparation, application progress tracking. For China visas, we can provide travel agency invitation letters (L/F visa). Fees vary by destination and service type; some country visa assistance is free. Please mention your nationality and destination when inquiring.

Absolutely — this is our core service. Every itinerary can be customized to your needs: destination selection, trip length, hotel category, dietary preferences, special activities (photography, trekking, food), group size. Process: 1) Fill the form or contact us; 2) 1-on-1 expert consultation; 3) Initial itinerary & quote within 24-48h; 4) Free revisions until satisfied. Customization consultation is completely free with no obligation.

Small group tours (6-12 people): Join other travelers, more affordable, fixed departure dates, standardized itinerary with minor adjustments. Private tours: Just you and your companions, fully customized itinerary, flexible timing, on-the-fly changes, higher price but excellent value (per-person cost approaches small group for 4+ people). Both include professional guide, transport, accommodation, and tickets. Private tours recommended for families, friends, or travelers with special needs.

Recommendation: Peak season (Japan cherry blossom Mar-Apr, autumn foliage Oct-Nov, China Golden Week, Thai Songkran Apr) book 2-3 months ahead to ensure hotel and guide availability. Off-peak: 2-4 weeks ahead is fine. Last-minute bookings (within 1 week) can be attempted but options are limited and prices may be higher. Visa processing typically takes 1-4 weeks, so start early.

Strongly recommended. Travel insurance covers: Medical emergencies, trip cancellation/interruption, lost luggage, flight delays, emergency evacuation. Medical costs in some Asian countries (Japan, Singapore) can be very high without insurance. We recommend World Nomads, SafetyWing, or your home country insurer. Suggested coverage: at least $50,000 medical + trip cancellation protection.

Routine vaccines (tetanus, diphtheria, measles) should be up to date. Hepatitis A and typhoid recommended for Southeast Asia and India. Rabies pre-exposure advised for rural Nepal and India. Malaria prophylaxis only needed for specific rural areas. No special vaccines needed for Japan, Korea, Singapore, or urban China. Consult a travel medicine clinic (e.g. Passport Health) 4-6 weeks before departure.

Essentials: Comfortable walking shoes (lots of walking), power adapter (most countries use Type A/C/G, 220V), lightweight breathable clothing (tropics), warm layers (Japan/China winter, high altitude), sunscreen, insect repellent (SE Asia), basic medications, power bank. Pack light — laundry service is cheap and fast in Asia. Cover shoulders and knees for temple visits.

You will receive a 24/7 emergency contact number. Our local team and guide will assist immediately. Common emergencies: Medical — guide will accompany to local hospital and help with translation; Itinerary changes — e.g. flight delays, we will adjust subsequent arrangements; Lost belongings — assist with police reports and document replacement. Save electronic copies of important documents (passport, insurance, itinerary).

Yes, all guides speak fluent English. We also offer guides in other languages: Chinese, Japanese, Korean, French, German, Spanish, Russian (advance booking required, some languages may have a surcharge). Our guides hold professional licenses, average 5+ years experience, and have deep knowledge of local culture and history.

Please inform us of any dietary requirements at booking (vegetarian, vegan, gluten-free, halal, food allergies, etc.). We will notify hotels and restaurants in advance. Most Asian countries have abundant vegetarian options (India, Thailand, Vietnam especially friendly). Japan and Korea have fewer vegetarian options, but we can arrange specialized vegetarian restaurants. Severe allergies must be mentioned in advance so we can ensure safe options at every meal.

We send a satisfaction survey email 3 days after your trip ends. You can also contact us directly via email/WhatsApp/WeChat. We value every piece of feedback and reply within 48 hours. If you encounter issues during your trip, please inform your guide or our customer service team immediately — we will do our best to resolve on the spot. Positive reviews are very important to us; if you were satisfied, please share your experience on Trustpilot, TripAdvisor, or Google.

Yes! Returning customers enjoy 5-10% discount depending on trip length and destination. Referring a friend who books successfully also earns you credits or discounts on your next trip. Our loyalty program includes: priority booking, exclusive offers, free airport transfers (on selected trips), birthday perks. Mention that you are a returning customer or referral when inquiring.